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We do offer a zero-deposit option through a partner company, Reposit!
However, if you do wish to pay a deposit, an amount equivalent to 1 week’s rent is payable up front to reserve the property, then a further 4 weeks payable at the start of the tenancy to complete the payment of your deposit. These are protected and held with the custodial Tenancy Deposit Scheme.

Once you have signed the contract, this is a legally binding document which makes you liable for paying rent for the property for the duration of the agreement. You must pay your rent from the start of the contract date until you can find suitable replacement tenants and complete a deed of assignment. If it is one person that wishes to be replaced, the new tenant will be liable to pay a deposit, and the agency and remaining tenants must all agree to the replacement tenant.
Rent is due on the 1st of each month and can be paid either in cash, bank transfer or by standing order.

We issue a Late/Non-Payment Charge of £25.00 per each additional communication we have to send in order to recover the rent from you. The charge is issued to cover credit control administration for costs of letters/ e-mails or telephone calls made to tenant. 

As you will be on a Joint and Several tenancy, according to Citizens Advice, if you have a joint tenancy, you are liable for the rent both jointly and individually. This means that one or all of you can be held responsible for the whole rent. It’s not possible to argue that each tenant is liable for their particular share.

So, if someone you live with doesn’t pay their share of the rent, the rest of you are responsible for making up the shortfall. If you don’t make up the shortfall, you are all jointly and individually responsible for any rent arrears that build up.

All bills are included – Gas, Electricity, Water, TV License and Broadband.

COUNCIL TAX IS THE STUDENTS’ RESPONSIBILITY. Whilst students are exempt from paying council tax, you must notify the council of your student status by obtaining a student exemption certificate from your university and sending this to Birmingham City Council (

Your weekly rental figure is multiplied by 52 to work out your yearly rental figure. This is then divided by 12 to give your monthly figure.
As a requirement for your tenancy, you are legally required to provide the following: Proof of right to rent in the UK, a Parental Guarantor form in order to collect your keys. Please see a list of acceptable identification according to UK Governmental standards. We will require to see and photocopy one or more identification documents from the lists below, one from List A (Group 1) or two from List A (Group 2) or one from List B:-
UK PassportEEA/Swiss national passport/identity card
Registration Certificate or document certifying or document permanent residence of EEA/Swiss NationalEEA/Swiss family member Permanent Residence card
Biometric Residence Permit with unlimited leave.Passport or travel document endorsed with unlimited leave
UK immigration status document endorsed with unlimited leave.A certificate of naturalisation or registration as a British Citizen.
A valid passport endorsed with a time-limited period Biometric immigration document with permission to stay for time-limited period.
Non-EEA national residence card. UK immigration status document with a time-limited endorsement from Home Office.
Your Parental Guarantor is liable for any rent arrears or damages that occur during the tenancy. As the contract denotes a Joint and Several tenancy, each tenant is individually and jointly responsible for fulfilling the contract. Therefore, indirectly, Parental Guarantors are equally individually and jointly responsible for the whole rent/ damages.
If you do not have a UK Parental Guarantor, there are companies that will represent you as a UK rent guarantor at a fee, an example of this is: ‘Housing Hands’ (

If you lose your key, we will happily get you a new one cut at a fee of £10 per replacement key.

If you have a maintenance issue, we have a reporting system in place (The Arthur Portal) where you can raise any queries to us and be kept up to date with any developments.

However, if you require a call out for emergency visits, i.e. lost keys or being locked out of a property, you can reach us at the office number 24 hours a day at (0121 454 1444) there will be a maintenance call out charge of £60 per visit to cover contractors’ out of hours expenses.

Late/ non-payment of rent charge – £25.00 per additional month’s rent owed on a cumulative basis

Charge issued to cover credit control administration for costs of letters/ e-mails or telephone calls made to tenant.

E.g. If one month’s rent is owed, that will incur a charge of £25.00. If two month’s rent is owed, this will incur a charge of £25.00 for the first month’s late payment, and a charge of £50.00 for the second month’s late payment, as 2 months would be outstanding, costing a total of £75.00.

Charge issued to cover contractors’ expenses outside office hours for non-emergency visits i.e. Lost keys or locked out of property
Charge issued to cover administration for costs of letters/ e-mails or telephone calls made to tenants, co-ordinating change of tenancies and processing tenancy documents.
Charge issued to cover marketing and advertising costs, administration for costs of letters/ e-mails or telephone calls made to tenants, co-ordinating change of tenancies and processing tenancy documents.
Charge issued for cost and staff time to organise copies of keys to be cut.

Charge issued for cost of call out for contractor time and administration for new appointment date.

E.g. If tenants have agreed to be at the property to allow access and do not answer the door, or if the door is locked from the inside inhibiting access with a key.

At Premier Student Homes, we are committed to providing you with the best student accommodation experience possible. However, we understand that issues can sometimes arise, and your satisfaction is our top priority. If you have a concern or complaint, please follow our simple complaints procedure, and we’ll do our best to address it promptly.

Step 1: Contact Us

The first and most important step is to get in touch with us. We are here to help you, so don’t hesitate to reach out. You can contact us through one of the following methods:

  • Phone: Give us a call at 0121 454 1444.
  • Email: Send an email to

Step 2: Explain Your Concern

When you contact us, please provide us with as much detail as possible about your concern or complaint. The more information you share, the better we can understand and assist you.

Step 3: Our Response

We take your concerns seriously and will acknowledge your complaint within 14 days, confirming that we’ve received it. We’ll then investigate the issue and aim to provide a resolution as quickly as possible. Our team will keep you informed about the progress and expected timelines.

Step 4: Resolution

We’ll work to find a satisfactory resolution to your concern. Our goal is to ensure you are happy with the outcome. If we need more time to investigate or address your complaint, we will keep you informed of the progress.

Step 5: Escalation

If you are not satisfied with our initial response, please let us know, and we will escalate your concern to a higher authority within our organisation. We want to make sure your issue is resolved to your satisfaction.

Step 6: Final Response

Once your complaint is resolved, we will provide you with a final response, including details of any actions taken to address your concern.

Step 7: Learn and Improve

We take all complaints seriously and use them as opportunities to learn and improve our services. Your feedback is valuable to us, and it helps us enhance the student living experience for all our residents.


We Are Here for You

At Premier Student Homes, we value your feedback and are dedicated to making your stay as enjoyable as possible. Our friendly team is always ready to assist you with any concerns you may have. Please don’t hesitate to get in touch with us; we’re here to help.

Thank you for choosing Premier Student Homes. Your comfort and satisfaction are our top priorities.

Based in the heart of the student area in Edgbaston, we are on hand to offer help and advice through the week. We recognise that things don’t always go 100% to plan, and so our in-house, friendly maintenance team are always around to resolve any issues that might crop up. At Premier Student Homes, we pride ourselves on affordable quality student houses, and as a family-run business, we offer a warm and friendly service to create a ‘home away from home’ environment. Give us a call to book a viewing today – we would love to welcome you to the family!

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