WE KNOW THAT YOU MAY HAVE QUESTIONS, SO WE HAVE THE ANSWERS!
We do offer a zero-deposit option through a partner company, Reposit!
However, if you do wish to pay a deposit, an amount equivalent to 1 week’s rent is payable up front to reserve the property, then a further 4 weeks payable at the start of the tenancy to complete the payment of your deposit. These are protected and held with the custodial Tenancy Deposit Scheme.
We issue a Late/Non-Payment Charge of £25.00 per each additional communication we have to send in order to recover the rent from you. The charge is issued to cover credit control administration for costs of letters/ e-mails or telephone calls made to tenant.
As you will be on a Joint and Several tenancy, according to Citizens Advice, if you have a joint tenancy, you are liable for the rent both jointly and individually. This means that one or all of you can be held responsible for the whole rent. It’s not possible to argue that each tenant is liable for their particular share.
So, if someone you live with doesn’t pay their share of the rent, the rest of you are responsible for making up the shortfall. If you don’t make up the shortfall, you are all jointly and individually responsible for any rent arrears that build up.
All bills are included – Gas, Electricity, Water, TV License and Broadband.
COUNCIL TAX IS THE STUDENTS’ RESPONSIBILITY. Whilst students are exempt from paying council tax, you must notify the council of your student status by obtaining a student exemption certificate from your university and sending this to Birmingham City Council (email@example.com).
|EEA/Swiss national passport/identity card
|Registration Certificate or document certifying or document permanent residence of EEA/Swiss National
|EEA/Swiss family member Permanent Residence card
|Biometric Residence Permit with unlimited leave.
|Passport or travel document endorsed with unlimited leave
|UK immigration status document endorsed with unlimited leave.
|A certificate of naturalisation or registration as a British Citizen.
|A valid passport endorsed with a time-limited period
|Biometric immigration document with permission to stay for time-limited period.
|Non-EEA national residence card.
|UK immigration status document with a time-limited endorsement from Home Office.
If you lose your key, we will happily get you a new one cut at a fee of £10 per replacement key.
If you have a maintenance issue, we have a reporting system in place (The Arthur Portal) where you can raise any queries to us and be kept up to date with any developments.
However, if you require a call out for emergency visits, i.e. lost keys or being locked out of a property, you can reach us at the office number 24 hours a day at (0121 454 1444) there will be a maintenance call out charge of £60 per visit to cover contractors’ out of hours expenses.
Late/ non-payment of rent charge – £25.00 per additional month’s rent owed on a cumulative basis
Charge issued to cover credit control administration for costs of letters/ e-mails or telephone calls made to tenant.
E.g. If one month’s rent is owed, that will incur a charge of £25.00. If two month’s rent is owed, this will incur a charge of £25.00 for the first month’s late payment, and a charge of £50.00 for the second month’s late payment, as 2 months would be outstanding, costing a total of £75.00.
Charge issued for cost of call out for contractor time and administration for new appointment date.
E.g. If tenants have agreed to be at the property to allow access and do not answer the door, or if the door is locked from the inside inhibiting access with a key.
At Premier Student Homes, we are committed to providing you with the best student accommodation experience possible. However, we understand that issues can sometimes arise, and your satisfaction is our top priority. If you have a concern or complaint, please follow our simple complaints procedure, and we’ll do our best to address it promptly.
Step 1: Contact Us
The first and most important step is to get in touch with us. We are here to help you, so don’t hesitate to reach out. You can contact us through one of the following methods:
- Phone: Give us a call at 0121 454 1444.
- Email: Send an email to firstname.lastname@example.org
Step 2: Explain Your Concern
When you contact us, please provide us with as much detail as possible about your concern or complaint. The more information you share, the better we can understand and assist you.
Step 3: Our Response
We take your concerns seriously and will acknowledge your complaint within 14 days, confirming that we’ve received it. We’ll then investigate the issue and aim to provide a resolution as quickly as possible. Our team will keep you informed about the progress and expected timelines.
Step 4: Resolution
We’ll work to find a satisfactory resolution to your concern. Our goal is to ensure you are happy with the outcome. If we need more time to investigate or address your complaint, we will keep you informed of the progress.
Step 5: Escalation
If you are not satisfied with our initial response, please let us know, and we will escalate your concern to a higher authority within our organisation. We want to make sure your issue is resolved to your satisfaction.
Step 6: Final Response
Once your complaint is resolved, we will provide you with a final response, including details of any actions taken to address your concern.
Step 7: Learn and Improve
We take all complaints seriously and use them as opportunities to learn and improve our services. Your feedback is valuable to us, and it helps us enhance the student living experience for all our residents.
We Are Here for You
At Premier Student Homes, we value your feedback and are dedicated to making your stay as enjoyable as possible. Our friendly team is always ready to assist you with any concerns you may have. Please don’t hesitate to get in touch with us; we’re here to help.
Thank you for choosing Premier Student Homes. Your comfort and satisfaction are our top priorities.